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Sunday, March 30, 2014
THE PIANO TUNER Vaudeville Routine 1911
Pianometry: Theorem #1: The shortest distance between piano sales and piano service is a tightrope.
In "pianometry" the shortest distance between sales and service is a tightrope. Salesman sells a piano saying: "It only needs tuning once a year." He later contracts the tech to do the complimentary in-home tuning. Buyer is aghast when tech tells the truth: "It'll need mucho tunings - especially in the first year or two, then at least twice per year thereafter." Buyer complains to salesman. Salesman complains to tech.
Such is the ongoing conflict between sales and service.
Is there a way to salvage a potential loss in future maintenance revenue whilst remaining in good graces with the piano dealer? Perhaps. Remind the salesman that with every new unit sold goes a manufacturers warranty and care guide. These almost always recommend several tunings in the first year and at least twice per year thereafter.
Will it work? Won't know unless we try.
I know of at least one case where it worked quite well - so well, in fact, that one particular salesmen incorporated into his pitch: "If you cannot afford proper maintenance, you cannot afford the piano." Prospects were so impressed by his candor and honesty that he experienced an increase in piano sales. It was a win for everyone: Dealer, salesman, tech and especially the buyer.
Did this knowledge of higher costs tend to drive business to digitals? Yes. However, the salesman's effective counter was: “Yes, we've sold a few, but most come back in a year or two wanting the real thing, that is, the piano."
BOB WIDDING
PIANO TECHNICIAN
2014.
BOB WIDDING
PIANO TECHNICIAN
2014.
Thursday, March 27, 2014
Price fixing by Piano Technicians? Don't make me laugh!
"Also, the PTG makes a big effort to keep discussion of money out of its operations. There are heavy federal penalties for any suggestion of price manipulation, so we don't get into it. The price of any given tech is not set or promoted [by] the PTG, it is a result of the individual tech's efforts and expertise. There are RPT's out there doing such a poor job that they get little return business and have no way to raise their prices, and there are RPT's that, like myself, have tuned our prices and quality of work to our market so closely that we are maxed out for time, and our prices reflect that, i.e. if you want my time, it will cost a lot more than another tech who's quality of work hasn't created more demand for their services.
"If we want more income, we either work longer hours, or we make our time more valuable. We can't blame anyone or any organization for the market. " - RPT
The discussion is here:
Thursday, March 13, 2014
The ca.1990s Baldwin C1 Grand Piano looks a lot like an R, but it isn't !
Tuesday, March 11, 2014
The Musical Herald: Notes on F. Liszt, A. Rubinstein, et al., ca.1886.
Monday, March 10, 2014
Sunday, March 9, 2014
Houston, Texas ca.1948. Recognize anyone?
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